Enjoy free shipping on all orders over $100
Enjoy free shipping on all orders over $100
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RETURNS:
We are happy to accept returns within 15 days of customer receipt as follows:
Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchanges is usually 5-7 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request. Sale merchandise is considered final sale, and not eligible for return or exchange. Returns made beyond 15 days will be shipped back at the customer’s expense. If you have questions about returns or exchanges, please email us at CONTACT FORM.
How to complete a return:
Please fill out the RETURN AUTHORIZATION FORM on the CONTACT US page, and attach it to the CONTACT US form within 15 days of purchase receipt. Valid returns will be emailed a Return Authorization number. Please provide the Return Authorization number on the outside of the returned package, and make a copy of the completed invoice for your records.
Send the unopened and unused merchandise to:
BC Workshop 365 LLC
76 Bar Beach Road
Port Washington, NY 11050
Attn: Returns
Once received, we will credit the original credit card used for purchase. Original shipping costs, and return shipping costs, are non-refundable. We recommend that you send your return via UPS or insured Parcel Post for your protection and to ensure prompt delivery. Thank you.
SHIPPING:
Shipping may take longer than usual due to coronavirus response procedures. LAVANDAURA offers free ground shipping within the continental US for orders over $100 after discounts are applied. LAVANDAURA currently offers continental US shipping only. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States. Subject to product availability, orders received Monday through Thursday are shipped within 48 hours; orders received on Friday or over the weekend will ship on Monday. All orders shipped via standard shipping should be received within 5 to 10 business days within the United States. You can also expedite your shipping for an additional fee. Large shipments may also incur an additional shipping fee. We do not ship to PO boxes, APOs or other jurisdictions. LAVANDAURA cannot accept responsibility for lost or stolen packages. When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Once you order online you can check your order status by logging onto 'my account' and then selecting order history. Please CONTACT US if you have any questions or call #1-800. To protect LAVANDAURA’s customers from fraudulent transactions, all orders are subject to review and verification. As part of the verification process, an order may be temporarily placed onhold to verify credit card billing information, which may include contacting the credit card holder.
SALES TAX:
Sales tax will be charged for purchases shipped within states that levy sales tax.
ACCESSIBILITY:
We are committed to providing a website that is accessible to the largest audience and working to enhance the accessibility and usability of our website to meet or exceed applicable standards. This work is ongoing and as we continue to strive toward our goal of promoting accessibility, we welcome your feedback on how we might improve. If you have difficulty accessing any feature of this website, please CONTACT US or call 1-800-218-2105.
WAYS TO CONTACT US:
Access Contact Us link, or Email or Call us at the following, we will reply within 48 hours during business hours: bc@bcworkshop365.com 1-800-218-2105 Monday - Friday, 9:00am-5pm EST.
PRIVACY & SECURITY:
This section is located in the Terms & Conditions section of this site.
Thank you,
LAVANDAURA
Copyright © 2022 LAVANDAURA - All Rights Reserved.
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